Mr. Mussenden is a Bermudian who began his career at BTC in 1974 and made a steady progression to the executive level within the company. Mr. Mussenden has a Bachelor of Science degree from Howard University, a Masters in Management degree and an MBA from Webster University. Mr. Mussenden is a Chartered Electrical Engineer and has extensive qualifications from within the telecommunications industry. He has completed executive management programs at Queen's School of Business and the Harvard Business School.
"My first order of business will be to change the corporate culture at BTC in a way that improves productivity, providing the highest level of customer service possible", says Mussenden. "The groundwork is already in place from which, new priorities will be developed for the purpose of redirecting the company. That new plan will be revealed in the coming months"
KeyTech CEO Sheila Manderson says "The Bermuda Telephone Company now has a Bermudian CEO who has progressed through the ranks of the Company to become its leader. I am very pleased and look forward to working with Francis to provide the level of telecommunications services that this community expects and deserves."